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resolving concerns

The HSA explicitly does not have purview in matters of curricula or educational programming. The events that we organize are typically aimed at achieving our key goals of fundraising, providing volunteer labor, advocacy, or community building and are typically not centered around any one group.

Our commitment is to work on behalf of all families. The HSA is not involved in resolving issues for individual families or children. We can absolutely provide you information on how to get the support and/or resolution you need, but we will not get involved with the school on your behalf. Here is a guide to the best steps to take to get individual concerns resolved. We would ask that parents please be patient as staff and teachers are extremely busy. If you don’t get a timely resolution, try again, before moving to the next step.

Ms Rivers is our wonderful secretary in the front office and is also always extremely helpful in answering questions and addressing concerns (drivers2@philasd.org).

Please note, that the FACE liaison for Houston (listed on the FACE website) unfortunately had to leave and we don’t have a replacement as yet.

Step 1: Talk to the teacher

Step 3: Reach out to the School District

(Family & Community Engagement Office)

Step 2: Contact support staff:

Ms Jarrett (gjarrett@philasd.org)

Mr Leslie (jrleslie@philasd.org)

Step 4: Connect with Principal Hall

(lhall@philasd.org)

For broader matters of school policy and climate, you can attend School Advisory Council meetings or reach out to PBIS parent liaison Alyssa Schatz (goodinaly@gmail.com

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